Frequently Asked Questions
Are the Yeti tumblers authentic?
Absolutely! We purchase straight from Yeti!
Are all your items in stock?
We stock all Polar Camel items in the standard colors. Due to Yeti supply issues we have a low stock in shop but are constantly restocking.
Is everything at Small Batch Louisiana already printed or lasered and ready to ship out?
This is what sets us apart and above the rest. You get to make exactly what you want down to the font and colors. EVERYTHING here at Small Batch Louisiana is custom made for each customer after the order is placed. This also includes all premium color custom powder coated tumblers.
Have you received my order?
After your order is placed you will receive an order confirmation via email. These OFTEN to go to the spam folder. Please check your inbox and spam folder for that email. * Please sign up for a Small Batch Louisiana account with all your information and add us to your email address book! This way you get all the email goodies we send out.
Do you accept returns?
Unfortunately, due to the nature of our business, we do not accept returns on ANY items that have been customized such as custom names, dates, logos, etc... We STRONGLY encourage that you double-triple check everything you enter for personalization. How you type it is how we will make it. If the mistake is due to our own mishap we will absolutely replace the item and make it right!
Are your tumblers dishwasher safe?
We highly recommend handwashing all of our products. You take care of what you love, right?! You are going to love our stuff so much you will want to hand wash with sweet loving care!
I haven't received an order update. Why?
Once your order confirmation is sent via email we do not update the status of your order until it ships. We are so blessed to make and fill hundreds of orders a week. We don't have time to constantly update order status. The more time we spend answering emails the less time we have to create and get your orders out to you.
What's the difference between lasered and full color items?
Lasering a tumbler removes the powder coat to reveal the stainless steel underneath it. Our full-color designs are printed directly on the tumbler using a commercial printer.
Can I call Small Batch Louisiana?
We are very busy making and shipping orders daily. It's almost impossible to answer the phone AND stay on track hustlin' orders out the door. We request that you please contact us via email with any questions. NO orders are taken over the phone due to the customization process.
Email us: email@example.com